This privacy policy explains the processing of personal data (hereinafter referred to as your “data”) that we carry out when you visit our website rucher-evolene.com.
This Privacy Policy is compliant with:
The application of these laws depends on your personal situation.
Le Rucher d’Evolène (hereinafter “We“, “our“, “us“), a public limited company (“société anonyme”) registered in the Swiss Trade and Companies Register under number CHE-436.917.429, having its registered office at 3 Route du Contor, 1983 Evolène, is the data controller of your data.
You can contact us in a number of ways:
By phone: 00 41 79 376 49 14
By email: contact@rucher-evolene.ch
By mail: Le Rucher d’Evolène SA, 3 Route du Contor, 1983 Evolène
We mainly obtain your data from you and from the booking platforms used to book accommodation.
Please find below the list of data categories we collect:
| Data categories | Description |
| Identification data | Last name, first name, title. |
| Contact details | Email address, phone number, mailing address. |
| Booking data | Dates of stay, type of accommodation, number of guests, special requests. |
| Invoice data | Invoice details (client name and contact details, total amount, details on invoiced services, invoice number, payment method, payment date). |
| Business relationship monitoring | Record of interactions (phone calls, emails, messages sent via contact form), complaints and requests for service, record of previous bookings and preferences. |
| Post-stay data | Feedback and reviews left by the client, satisfaction survey responses. |
| Newsletter subscription data | Email address, name (for personalisation purposes), email frequency preferences, record of subscriptions (subscription date, confirmation of consent), email interaction statistics (emails opened, clicks). |
In this section, we explain why we process your data (the “Purposes“), the legal basis for us to do so (the ” Legal basis“) and for how long (the “Retention period“).
| Purposes | Legal basis | Retention period |
| Handling your requests submitted via our contact form | Legitimate interest | The time required to answer your questions |
| Management of bookings and stays | Performance of a contract | Until the end of your stay plus archiving period of 10 years (statute of limitation under Swiss law) |
| Issuing invoices, book-keeping | Legal obligation | For 10 years, pursuant to the law |
| Complaints handling | Legitimate interest | The time required to handle the complaint plus an archiving period of 10 years (statute of limitation under Swiss law) |
| Satisfaction survey | Legitimate interest | For 5 years from the end of the survey |
| Sending our newsletter | Consent | Until you withdraw your consent |
Important information relating to your consent: You are free to withdraw your consent at any time and free of charge, if the processing of your data is based on such consent.
Important information about our legitimate interests: Feel free to contact us for more detailed information about our legitimate interests.
Our website uses cookies for a number of reasons:
Non-technical cookies are only stored with your consent. You may withdraw your consent at any time via the ‘consent management’ tool.
The lifetime of visitor analytics cookies is no more than 13 months and the statistical data is made anonymous or destroyed after 25 months.
We share some of your data with different kinds of recipients:
We may also be required to disclose some of your data with the authorities responsible for enforcing laws, or with the courts in the case of an administrative or judicial order, or in the case of a dispute.
Yes, we may transfer some of your data outside Switzerland or the European Economic Area.
To do so, we start by ensuring that your data is appropriately protected, in accordance with the LPD and GDPR. Please find below more detail about these transfers:
| Data controller name | Place of processing | Appropriate protections applied |
| Amazon Web Services EMEA SARL
38 avenue John F. Kennedy, L-1855 Luxembourg LUXEMBOURG
|
European Union (Datacenter in France) | For the GDPR:
EU-US Data Privacy Framework and the European Commission’s Standard Contractual Clauses.
For the LPD: Swiss-US Data Privacy Framework Recognition by Switzerland that the EU guarantees an adequate level of protection
|
| Matomo
InnoCraft Ltd, 7 Waterloo Quay, PO Box 625, 6140 Wellington, New Zealand
|
New Zealand
Germany |
For the GDPR:
New Zealand adequacy decision
For the LPD: Recognition by Switzerland that New Zealand and the EU guarantee an adequate level of protection
|
| Yellow Cactus
10 bis rue du Bel Air 92310 Sèvres |
France | For the LPD:
Swiss-US Data Privacy Framework Recognition by Switzerland that the EU guarantees an adequate level of protection
|
Yours rights over your data depend on the laws applicable to your particular situation (Swiss LPD, European GDPR). Under the GDPR or the LPD, you may have the following rights:
Right of access – The right to request a copy of your data.
Right of rectification – The right to ask us to correct any data you believe is inaccurate. You also have the right to ask us to update any data you believe is incomplete.
Right of erasure– The right to ask us to delete your data, in certain circumstances.
Right to restrict processing – The right to ask us to restrict the processing of your data, in certain circumstances.
Right to object to processing – The right to object to the processing of your data, in certain circumstances.
Right to withdraw your consent – If processing is based on your consent, you have the right to withdraw your consent at any time, free of charge.
Right to data portability – You have the right to ask us to transfer the data you have provided to us to another organisation, or to you, in certain circumstances.
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Your rights depend on the applicable law (GDPR or LPD) and our reason for processing your data.
You will not be charged a fee to exercise your rights. We have one month to reply to any requests you submit. Please contact us if you would like to make a request (see Section 2 “Who are we and how can you contact us?“).
You also have the right to file a complaint with the relevant supervisory authority, namely:
In Switzerland:
Le Préposé fédéral à la protection des données et à la transparence (PFPDT), Feldeggweg 1
CH-3003 Berne, +41 (0)58 462 43 95
In the European Union:
See the list of relevant authorities: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en